Web System

Sivilla Core Clients: Self-Service Portal

Web portal where Sivilla clients check updates, reports, camera status, and download Excel reports from their projects.

The Client

Sivilla Core

Sivilla Core needed a self-service portal for their clients, where they could check project status, review updates, see camera status, and download detailed reports without contacting support.

The Challenge

The client needed to empower their end users:

Provide real-time information access to clients
Reduce support calls for basic inquiries
Enable Excel report downloads
Show camera and equipment status
Manage updates and incidents

The Solution

We developed a complete self-service portal:

Personalized dashboard per client
Real-time updates and incidents view
Camera status with visual indicators
Excel report generation and download
Reports and documents history
Notification system
Integration with Sivilla Core API
Secure authentication with roles

Technologies Used

Tech stack for client portal:

Laravel

Vue.js

MySQL

REST API

Excel Export

JWT Auth

Results Achieved

The portal reduces support load and improves satisfaction:

-60% Support calls

24/7 Information access

Excel Downloadable reports

Real-time Camera status